Senior Technical Support Engineer · AI Tooling Builder
10+ years turning the most complex technical problems into clear, empathetic resolutions - at Cloudflare, ngrok, and beyond. Currently building AI-powered support infrastructure and seeking to bring that depth to Anthropic's mission.
I've spent a lot of time watching interviews with Dario, Daniela, and the wider Anthropic team, not because I was considering applying, but just because I genuinely wanted to and find it insightful. Most companies talk about responsible AI as a footnote and from what I understand, at Anthropic it feels like the founding premise.
For a long time I never even looked at the careers page. It felt untouchable, the kind of place you admire from a distance and assume isn't for someone like you. But the more I watched, the more I used the product daily, the more I thought: I actually understand this. I care about this. And eventually that feeling tipped into, why not try?
So here I am.
"I use Claude every day. Not just as a tool, as a thinking partner. I use it to explore ideas, challenge my own assumptions, build things I couldn't build alone. I've built AI-powered support tooling at work using LLMs, RAG pipelines, vector databases and throughout all of it, Claude has been the product I keep coming back to. It's the one I trust, the one that surprises me, and honestly the one I have the most fun with."
I want to work somewhere I can stand behind the product completely. That's hard to fake in support - users can tell when someone genuinely cares. I do.
I also want to grow. AI is moving fast and Anthropic is at the centre of the most important questions in that space. I don't want to watch that from the outside anymore. I want to be a part of it.
Built production AI tooling (RAG bots, LLM integrations). Already using Claude daily.
Years of enterprise API support at ngrok and Cloudflare. Comfortable in curl, logs, and complex auth flows (OAuth, SAML, OIDC).
Sole EMEA representative at ngrok - context-switching from executive-level to developer-level support daily, across billing, abuse, and technical.
Don't just close tickets - built automation that prevents them. Drives Zendesk restructures, Salesforce syncs, and Superset dashboards proactively.